Returns & Refunds policy

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You are entitled to cancel your physical product order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by email at flojofashion@gmail.com or by calling 506-227-3345

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging 
• The goods are still in new condition (have not been used)

The following goods cannot be returned:

• The supply of goods is made to your specifications or clearly personalized.
• The supply of goods that, according to their nature, are not suitable to be returned, for example, goods that deteriorate rapidly or whose expiry date is over.
• The supply of goods that are not suitable for return due to health protection or hygiene reasons, and were unsealed after delivery.
• The supply of goods that are, according to their nature, inseparably mixed with other items after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

106 Route 133, Shediac Cape, NB, E4P 3E2

We cannot be held responsible for goods damaged or lost in the return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of receipt of return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us by email at flojofashion@gmail.com or by calling us directly at 506-227-3345